Skype for Business for Mac Set up your audio and video devices Select Skype for Business Preferences. Audio/Video to select your microphone and speakers. Select Apple System Preferences Sound to set the Output and Input volumes. Skype Manual For Mac Pro Skype Manual For Mac Windows 7 Whether you're traveling internationally or want to save money when calling others, Skype has become a great option because it's accessible through computers, phones, tablets, home phones, TVs and even devices like your Xbox One.

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Skype is probably the world's best-known video calling app. It's free, but it can be a little challenging for novice users, so here's a starter guide.

If you're helping someone else to set up Skype for the first time, the softly, softly approach is best. The technophobe can be a highly conflicted creature. On the one hand, they would like their lives to be enriched and they would also, deep down, like to learn and experience new things.

At the same time though, they do not wish to be humiliated and they'll get wound up if they start becoming acutely aware of the fact that their brainpower is a touch rustier than it once was.

How to set up Skype

A great deal of the stress and complication of this task can be eradicated by some solid prep work, especially if you're setting it up on an ageing computer or iPad.

1. Clear the storage, remove most of the apps and take as many icons off the desktop as possible if it's a PC or Mac. All extraneous manufacturer on-screen docks and toolbars should be deleted.
2. Now install Skype, whether that's on a PC, Mac, iPad, iPhone or Android phone.
3. You'll then need to set up a Microsoft account if they don't have one. If they have an Outlook.com (formerly Hotmail) or similar they already have a Microsoft account.
4. Tick the box to start up Skype as soon as the computer logs on.
5. Add your contacts - get all the family added, making sure that they accept the requests at the other end. If you're setting it up for someone else, tell them to vet friend requests.
6. Check that the call, video and microphone settings work.
7. Then head to the Privacy area and make sure that no one other than known contacts can call, video call or IM.

Making a call on Skype

Click once on the person you're after in the left pane to make sure they’re highlighted and then tap or click the Video icon in the top right. You can also make a voice call from here. The red icon always hangs up the call.

If you need to adjust volume, use the main system volume control rather than the in-app one - it's easier.

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Message a contact on Skype

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Again, select the relevant contact in the left panel and start to write in the field on the bottom.

Procedure

The Office 365 DNS setup must be completed. A valid Skype for Business license muste be assigned in the Office 365 Admin Portal and the latest version of Skype for Business should be installed.

1. Make sure that your computer clock is set to the correct time because Skype uses a timestamp as part of the authentication process. If the time is more than 5 minutes off, you will not be able to sign-in and should correct the time and try to sign-in again.
2. Next try the Office 365 Skype setup for manual configuration:
   1. Click the Settings icon in the upper-right, Tools, then Options.
   2. Click Personal and the Advanced button.
   3. Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
   4. Click OK twice and try to sign-in again.

If the above fails, then follow the steps below:

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1. Exit the Skype client completely. Ensure that it is not still running in the system tray.
2. Open an administrative command prompt, type the following, and hit enter: ipconfig /flushdns.
3. Locate and delete all folders under: %LOCALAPPDATA%MicrosoftOffice16.0Lync
4. Make sure that you can successfully connect to the Web-Ticket service by navigating to: https://webdir.online.lync.com/WebTicket/WebTicketService.svc/mex
   If the URL above connects successfully and a page loads, then the Web Ticket service is running properly and there are no connectivity issues.
5. Try to delete/renew the user’s SIP certificate.
   1. Open the Certificate Manager by going to Start > Run and typing certmgr.msc
   2. Expand Personal > Certificates
   3. Sort by the Issued By column and look for a certificate issued by Communications Server.
   4. Delete the certificate.
6. Remove User's URI
   1. Open Regedit and navigate to the following path and delete the folder: HKEY_CURRENT_USERSoftwareMicrosoftSharedUcClient.
   2. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice. Then open 15.0 or 16.0 depending on your version of office.
   3. Find the key for Lync and open it.
   4. Delete the Data for the strings named ServerSipUri and ServerUsername.

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Try to sign into Skype for Business again. If none of this helps, contact your administrator to open a case with Microsoft.